Delivering modern government contact centre excellence by embracing digitalisation and effective workforce management strategies

Government entities in the Middle East are transforming their contact centres to drive the national vision and provide a smarter, more efficient and convenient government service to the rapidly growing, diverse population. In an era of great expectation and technological innovation, it is essential for modern government contact centre leaders to find a way to effectively satisfy their customers.

With this in mind, the 2nd Government Contact Centre Middle East Summit will take place in Dubai from 20 - 23 March 2016. This is the only event in the region dedicated to the government sector and the meeting place for top contact centre professionals in the region who want to learn best practices and network with industry leaders.

Download Agenda

5 reasons why you should attend:


Stay up to date with the latest meta-trends driving government contact centre development for improved customer services


Motivate, retain and excel - discover industry best practices in workforce management that extend beyond traditional approaches


Serve your citizens by learning how to evolve your contact centre


Get recognised for outstanding achievements or see who is leading the way by participating in the annual Government Contact Centre Excellence Awards


Go to the heart of government contact centre management and citizen service delivery by participating in interactive government-led workshops

Featured Speakers

View All Speakers

Who will you meet?

C-Level, VPs and Directors of:

  •  Call Centres
  •  Contact Centres
  •  Customer Service
  •  Customer Operations
  •  Customer Support
  •  Customer Care

Sponsors & Exhibitors
Associate Sponsor
Strategic Sponsor
Solution Provider
Interactive Intelligence Group
Media Partners
Media Partners
Media Partners
Media Partners
Professional Outsourcing
Media Partners
Outsourcing Magazine
Media Partners
Connections Magazine
Media Partners