Delivering modern government contact centre excellence by embracing digitalisation and effective workforce management strategies
Government entities in the Middle East are transforming their contact centres to drive the national vision and provide a smarter, more efficient and convenient government service to the rapidly growing, diverse population. In an era of great expectation and technological innovation, it is essential for modern government contact centre leaders to find a way to effectively satisfy their customers.
With this in mind, the 2nd Government Contact Centre Middle East Summit will take place in Dubai from 20 - 23 March 2016. This is the only event in the region dedicated to the government sector and the meeting place for top contact centre professionals in the region who want to learn best practices and network with industry leaders.